Return & Refund Policy

Return & Refund Policy

Last updated: August 12, 2026

1. Right of Withdrawal

You have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide any reason, in accordance with applicable distance selling legislation.

To exercise this right, please contact us at contact@kouchta.com indicating your order number and your decision to return the product. We will provide you with return instructions.

2. Return Conditions

For a return to be accepted, the jewelry must:

  • Be returned in its original condition, unworn, and unaltered;
  • Include all original packaging (case, box, pouch);
  • Include the manufacturing certificate and all accompanying documents;
  • Show no signs of wear, impact, scratches, or chemical alteration.

We reserve the right to refuse a return if the jewelry shows signs of use, damage, or if any items are missing. In such cases, the product will be returned to the Customer at their expense.

3. Exceptions to the Right of Return

In accordance with legislation, the following products are not eligible for the right of withdrawal:

  • Customized or custom-engraved jewelry made to Customer specifications;
  • Modified jewelry (resized rings, chain alterations, etc.);
  • Sealed products that have been opened (sealed certificates, guarantees).

4. Return Procedure

  1. Contact contact@kouchta.com with your order number within 14 days of receipt;
  2. We will send you the return instructions and shipping address;
  3. Ship the jewelry in its original packaging, preferably with tracking and insurance;
  4. Upon receipt, we inspect the product and confirm its eligibility for a refund;
  5. The refund will be processed within 14 days using the original payment method used for the order.

5. Return Shipping Costs

Return shipping costs are the responsibility of the Customer, except in the following cases:

  • The product is defective or does not match the order;
  • The Seller committed an error regarding the shipped product.

We recommend using a tracked and insured shipping service, as the Seller cannot be held responsible for lost parcels during return shipping.

6. Refunds

Refunds are processed using the same payment method as the one used for the order, within 14 days from receipt and verification of the returned product.

If the Customer chose an exchange, the new product will be shipped after receipt and verification of the returned product. Any price difference will be charged or refunded accordingly.

7. Defective Products

If you receive a defective product, please contact us within 7 days of receipt with photos of the defect. We will arrange the return and replacement or refund at our expense.

Beyond 7 days, defects fall under the legal guarantee of conformity (see our General Terms and Conditions of Sale, Article 8).