Shipping & Delivery Policy

Last updated: September 15, 2026

1. Delivery Zone

Kouchta currently delivers to Israel only. Any order placed for another country may be declined or subject to specific terms and conditions.

2. Delivery Times

Each order goes through two stages, with tracking at every step:

• Preparation and dispatch: 1 to 3 business days after payment confirmation. Each piece of jewelry is inspected, carefully packaged, and accompanied by its certificate of craftsmanship;
• Delivery in Israel: 5 to 12 business days after dispatch.

These times are indicative and counted from order confirmation. They may vary depending on events beyond our control, customs inspections, or carrier constraints. A shipping confirmation email containing the tracking number is sent as soon as the order is handed over to the carrier.

3. Shipping Fees

Shipping fees, where applicable, are displayed at checkout. Import duties and taxes under Israeli regulations remain the responsibility of the recipient. Kouchta cannot be held liable for these charges.

4. Order Tracking

You can track your order via the tracking link provided in the shipping email, or by contacting customer service.

5. Delivery Issues

Undelivered package: If you have not received your order within 30 days of dispatch, please inform Kouchta at contact@kouchta.com. An investigation will be opened with the carrier. If the package is confirmed lost, a new shipment or a refund will be offered.

Damaged package: Please check the condition of the package upon receipt. In case of visible damage, refuse the package or make written reservations with the carrier, and contact us within 48 hours with photos of the damage.

Incorrect address: Kouchta cannot be held responsible for address entry errors. Any reshipment related to an incorrect address may incur additional fees charged to the customer.