Delivery and import charges

Information for orders delivered within the European Union. Updated: 2 November 2026.

1. Destinations and shipping prices

We deliver to destinations for which a shipping method and rate are available at checkout. Shipping charges collected by Kouchta are shown before you confirm the order.

2. Additional import charges: payable by you

Import taxes and fees not expressly collected at checkout are not included in the amounts paid to Kouchta. Depending on the destination and order, customs or the carrier may request import VAT, customs duties, clearance or handling fees. You are responsible for these additional amounts. They may be required before the parcel is released and are not included merely because a shipping price is displayed.

The amount depends on factors including the country, order value, type of goods and carrier fees. We cannot give a single amount covering every order. Check your customs authority’s information before purchasing. We do not describe these deliveries as all-inclusive or as having prepaid import taxes unless this is expressly stated for your order. Any taxes actually collected by Kouchta are identified at checkout.

3. Preparation and delivery times

The delivery estimate displayed at checkout for your selected method is the reference communicated before purchase. It is not a promise of expedited delivery unconfirmed by our partner. We inform you of known difficulties or delays. Unless a different time has been agreed, European rules provide for delivery no later than 30 days after the contract is concluded.

A delay, customs check or carrier problem does not remove your statutory rights. If delivery does not occur within the agreed time, you may require delivery within an appropriate additional period and then terminate the contract where the legal conditions are met. In certain legally defined situations, termination may be immediate.

4. Tracking, loss and damage

A tracking link is provided after dispatch when the carrier supplies one. If tracking stops, the parcel does not arrive or it is damaged, contact us through our contact form. You do not need to wait 30 days after dispatch to report a problem.

For delivery arranged by Kouchta, the risk of loss or damage passes to you when you or your nominated third party, other than the carrier, physically receive the goods, subject to statutory exceptions. A tracking status alone does not remove your remedies. Photos and a report to the carrier can help, but reporting damage after 48 hours does not extinguish your statutory rights.

Kouchta handles your claim with its partners. Their compensation caps or liability exclusions do not limit the customer’s statutory remedies against Kouchta.

5. Delivery details and returns

Check your address and a reachable telephone number before ordering. Contact us promptly if there is an error. Any proposed extra cost for reshipping must be communicated before you agree. Withdrawal, returns and guarantee arrangements are set out in our returns policy.

6. Payment currency

The card charge is currently made in shekels (ILS). Any euro equivalent displayed is indicative only. The ILS amount payable is shown before final payment confirmation. Your bank or card issuer may apply its own exchange rate and fees, separately from any import charges.